Vermont Department of Human Resources - Training & Development

All Courses

REGISTRATION FORM

ACCOUNTING FOR GOVERNMENT

One-day course covering all the accounting a beginner needs to know

Instructor:David Beatty

Cost: $10.00

Code: 040134

Date	Time	Location
Monday, September 29, 2008	9 a.m.- 4:00 p.m.	109 State Street, Pavilion Building, 4th Floor, Montpelier, VT

ADVERTISING ADVANTAGE!

	Increase your organization’s visibility and improve your written communications while staying within budget by: Evaluating the words and images you use to represent your organization in brochures, websites and other documents; Clarifying your message; Developing consistent and compelling media portrayals, positions or brands; Enhancing the power of your promotional materials; Expanding your knowledge of your core audiences and competition; Deepening your understanding of your internal strengths and weaknesses; Assessing opportunities and threats; Identifying and articulating your organization's distinguishing characteristics; and Setting marketing goals and develop a marketing plan. Useful handouts will be provided.

	Instructor: Kathleen Miglorie		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $110.00		Code: 040138

BEYOND STRATEGIC PLANNING

	For many of us the words "strategic planning" elicit a groan and an eye roll. However, tapping best practice and creatively engaging employees and customers can help the planning process revitalize your agnency. This session reviews the core components of effective planning while offering guidelines on efficiently and effectively involving employees and other key stakeholders in the process. Finally, we will identify ways in which to help the plan serve as a vital guide to the organization once in place. You will walk away with a fresh roap map for planning for your organization.

	Instructor: Bob Wright		Date: Tuesday, March 11, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040130

BUILDING EMPLOYEE ENGAGEMENT

	How well you train your employees directly effects their engagement with the organization's mission and ability to feel successful in performing their job functions. When an employee does not seem to "pick it up" quickly, an easy assumption is that he or she is not trying or motivated enough. But what if that employee simply has a different way of learning than you, or than the way you are training them? After identifing your own learning and training style, you will have a hands-on experience of the the challenges and opportunities of four primary learning styles. You will learn the basics of how to apply these styles to your training methods for both current and new employess. The four learning styles are developed from the Myers-Briggs Type Indicator (MBTI) theory to ensure their validity to personal preferences with regard to adult learning.

	Instructor: Markey Read and Tim King		Date:
	Time: 8:30am to 12:30pm		Location:
	Cost: $55.00		Code: 040146

BUILDING LEADERSHIP, COLLABORATION AND FUN ON YOUR TEAM

	The purpose of this workshop is to build and grow strong leaders and teams.

	Instructor: Josephine Romano		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $55.00		Code: 040128

BUSINESS BASICS IN GOVERNMENT

	Don’t miss this opportunity to learn more about how State of Vermont departments and agencies conduct their business! A very successful pilot was held in November of 2007 for this class, with over 25 participants giving rave reviews and input. This class would be interesting and valuable for a broad range of participants including new business administrators/managers, administrative support people interested in a broad overview of business operations, or even a Secretary, Commissioner, Deputy, or Director with accountability for the business of an agency, department, or division. Others who may be interested include those working in a financial position that may be aspiring to be business managers and business managers who wish to brush up in key areas or expand their scope. The overview is presented chronologically, based on the State’s fiscal cycle, from the preparation of the budget through the close out and completion of the Consolidated Annual Financial Report (CAFR). Topics covered include: budget development; legislative budget approval process; new budget implementation; budget monitoring; monthly and year-end closing procedures; audits; state procurement process; federal grants administration; and records management. The class is presented by a team of state business managers and subject-matter experts from across state government.

	Instructor: Business Improvement Group		Date: Thursday, May 1, 2008
	Time: 8:30am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $45.00 + Materials		Code: 040182

BUSINESS WRITING

Strong writing in professional settings is essential for effective and efficient communication. Your writing also says a lot about you to your reader; make sure it says what you want it to. Business Writing will introduce a specific method for drafting and refining your message (no matter what the length or purpose), refresh your grammar and sentence structure skills, help you avoid common spelling mistakes, and make sure you send out great emails and correspondence. This course actually makes grammar fun and memorable!

Instructor:Mary Vargas

Cost: $55.00

Code: 040124

Date	Time	Location
Wednesday, September 24, 2008	8:30am to 12:30pm	The Summit: Center for State Employee Development, Waterbury, VT

CONFLICT MANAGEMENT

	All of us experience conflict. It can cause lost productivity, working well as a team and stressful relationships if not handled with a timely and respectful resolution. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. That’s what this workshop is designed to help you do.

	Instructor: Knowledgewave		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $55.00		Code: 040143

CPR/FIRST AID

Adult CPR: Train lay responders what to do in emergency situations and how to recognize and care for life-threatening respiratory or cardiac emergencies in adults.

First Aid: Provide the knowledge and skills necessary in an emergency to help sustain life and to minimize pain and the consequences of injury or sudden illness until professional medical help arrives.

Instructor:Red Cross Staff

Cost: $75.00

Code: 040157

Date	Time	Location
Friday, February 15, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Friday, March 7, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, April 22, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, June 10, 2008	8:00 a.m.- 3:30 p.m.	109 State Street, 4th Floor Conf. Room, Montpelier, VT
Tuesday, June 20, 2008	8:30 a.m.- 4:30 p.m.	Windsor, VT
Friday, July 11, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

CREATING AN INDIVIDUAL DEVELOPMENT PLAN (IDP)

	This course is designed for supervisor’s who want to help their employees succeed in their current positions as well as prepare for the future. Supervisors who use this development tool can assist their employees in attaining their professional and career development goals. Individual Development Plans (IDPs) can help supervisors meet the organization’s mission and goals, while helping their employees become motivated, high-functioning, and dedicated workers. An Individual Development Plan (IDP) is a voluntary action plan that relies upon both the employee’s and the supervisor’s involvement. Supervisors who take this half-day course will learn how to present, design, implement, support, and fine-tune an Individual Development Plan (IDP) with their employees. The course aims to present an opportunity for “hands on” learning.

	Instructor: Audrey Quackenbush		Date: Tuesday, July 8, 2008
	Time: 9:00am - 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040091

CUSTOMER SERVICE

	This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Training covers such topics as telephone based customer service, telephone etiquette, dealing with difficult customers, and assertive problem solving.

	Instructor: Knowledgewave		Date: Wednesday, June 18, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040151

DEALING WITH MISCONDUCT OR PERFORMANCE DISCIPLINE

	An overview of the misconduct and performance discipline processes use in State employment.

	Instructor: Tom Ball		Date: Wednesday, May 7, 2008
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040166

DEFENSIVE DRIVING

The National Safety Council’s Defensive Driving Course is an internationally accepted accident prevention program for improved driving performance. In accord with the Governor’s Fleet Safety Executive Order No. 04-93 some state employees are required to complete a defensive driving course. Topics such as air bags, child safety seats and road rage will be covered.

State employees required to take this course include: employees who operate a state vehicle and employees who operate their private vehicle for greater than 2000 reimbursable miles annually. This course is optional for employees who do not fall into the above categories. Employees who work in Public Safety or who have taken this course in the last ten years are exempt.

The Administrative Fee of $10.00 will be paid for by the Department of Buildings & General Services for State employees.

Instructor:NH Safety Council Staff

Cost: No Charge

Code: 040077

Date	Time	Location
Friday, April 18, 2008	8:30 a.m.- 12:30 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

DESKTOP MARKETING OF STATE PROGRAMS

	This course will review methods, tools, and ideas for marketing state programs to the public using your own desktop resources. Specifically, it will address: • Identifying your target audience and defining your message to them • Ways to reach your target audience • State brand and graphic standards, templates, tools, and support services • Case studies and reviews of real projects

	Instructor: Christine Werneke and Kate Westbrook		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $10.00		Code: 040153

EFFECTIVE PRESENTATION BOOT CAMP: MAKE YOUR NERVOUS ENERGY WORK FOR YOU

	Speaking well in front of people – the ability to influence and persuade, to come across as competent, credible, and even inspirational – is a critical skill. The ability to clearly articulate your ideas can make the difference between having your ideas accepted or rejected. In addition, the way you express yourself influences not only acceptance or rejection, but how inspired people are to support those ideas. This workshop is designed to help participants get the results they want when speaking to small or large groups of people. The focus is on delivery skills and strategies for getting stage fright under control – making nervous energy work for you. We practice ways to look at an audience and build rapport, ways to use your voice for inflection and emphasis, and ways to use your body to create visual interest and understanding. While the emphasis is on physical skills, we also discuss the importance of audience analysis and content development. We cover strategies for clarifying purpose, assessing audience needs, developing content, using visuals, and delivering your message. Called "Boot Camp", this course encourages you to take risks and "try on" new skills in a respectful, fun and safe environment. Participants practice the skills, blend them with their unique styles, and receive feedback from the facilitator and fellow participants. They also receive video feedback so they “see and hear” their actual presentations. The workshop's only prerequisite is a willingness to try out new strategies.

	Instructor: Terri O'Shea		Date: Thursday and Friday, October 2 & 3, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $220.00		Code: 040127

EFFICIENT PROOFREADING AND EDITING

	Effective proof reading is an essential skill for anyone involved in writing documents of any sort. The accuracy of written language affects the meaning of documents, the image of the organization and individual, the clarity of results generated by the writing, and the opportunities for professional growth of the writer. Participants will learn techniques for accurate proofreading and editing. These techniques will be studied and practiced, but with a constant awareness of the need for efficiency in order to address the time constraints in our work lives.

	Instructor: Larry Carbonetti		Date: Friday, June 6, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040185

ENHANCING PRODUCTIVITY AND MOTIVATION: EVALUATING AND COACHING FOR SUCCESS

	This workshop is offered for new and experienced supervisors interested in the state’s Performance Management system. It will provide an overview of the continuous performance management cycle and in-depth involvement with the three stages of the cycle. The course will provide an opportunity for “hands on” practice of coaching techniques. Topics covered will include: Establishing essential job duties and performance expectations Creating an environment where employees understand their responsibilities and are accountable for their performance Giving and receiving constructive feedback Coaching techniques and strategies Conducting an annual performance review meeting Employee development practices for increased productivity and morale

	Instructor: Matt Krauss		Date: Tuesday, August 5, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040178

FUNDAMENTALS OF PROCESS MANAGEMENT

Process improvement is the "final frontier" to streamlining and improving organizational efficiency. Employees get frustrated when the process they use causes delays, problems, waste and other non-value activity. Dr. Deming, the quality guru who gave Japan their momentum with quality management estimates that 85% of the problems have to do with a poor process, and not the skills, ability or motivation of the employees who use the process.

This course will give you the fundamentals of quality management, with a focus on the process improvement methods, tools and templates for completing a process improvement project. In addition, the skills and techniques for starting, leading and developing process improvement teams will be covered.

Instructor:Tim King

Cost: $220.00

Code: 040135

Date	Time	Location
Wednesday and Thursday, April 16 and 17, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Thursday and Friday, September 18 and 19, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

HANDLING CHALLENGING CLIENT SITUATIONS

	If your job was easy, anyone could do it! You’re constantly facing challenges — in fact, that’s your JOB! This module helps you address some of the challenges you face in trying to balance organizational policies and procedures while resolving client issues and providing a positive client experience.

	Instructor: Terry Traut		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $110.00		Code: 040139

HEALTHY LIVING WORKSHOP (6 WEEK COURSE EVERY THURSDAY)

	Do you want to feel better? Are you living with chronic health conditions? In this workshop you learn to deal with frustration, fatigue and pain. Improve your strength, flexibility and endurance. Manage medications. Learn healthy eating habits. Imporve communication with health professionals, family and friends about your needs….and much more. People who have completed this program report many benefits- increased energy, less stress, more self confidence and fewer doctor visits.

	Instructor:Sylvia Gaboriault
	Cost: $10.00	Code: 040150
Every Thursday for 6 weeks starting Thursday, March 6, 2008 - 9:30am to 12:00pm The Summit: Center for State Employee Development, Waterbury, VT

HEALTHY LIVING WORKSHOP (6 WEEK COURSE EVERY TUESDAY)

	Do you want to feel better? Are you living with chronic health conditions? In this workshop you learn to deal with frustration, fatigue and pain. Improve your strength, flexibility and endurance. Manage medications. Learn healthy eating habits. Imporve communication with health professionals, family and friends about your needs….and much more. People who have completed this program report many benefits- increased energy, less stress, more self confidence and fewer doctor visits.

	Instructor:Sylvia Gaboriault
	Cost: $10.00	Code: 040150
Every Tuesday for 6 weeks starting Tuesday, May 6, 2008 - 9:30am to 12:00pm 133 State Street Basement, BGS Conference Room, Montpelier, VT

INCREASE AWARENESS & SENSITIVITY TO INDIVIDUALS WHO ARE DEAF

Sensitivity Training on Hearing Loss

Instructor:Carrie Foster

Cost: $10.00

Code: 040132

Date	Time	Location
Tuesday, October 7, 2008	9 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

INFORMAL PRESENTATION

	Course information coming soon.

	Instructor: Terri O'Shea		Date: Thursday, November 13, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 000003

INTRO TO INDIVIDUAL CHANGE MANAGEMENT

	We live in a world of change that causes most of us stress and a feeling of being overwhelmed. This workshop identifies the link of change to stress, the predictable effects of change and strategies and competencies to help you manage changes in your life.

	Instructor: Knowledgewave		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $55.00		Code: 040121

INTRODUCTION TO MEASURING & CONTROLLING OPERATIONS PROCESSES

Process improvement is as good as the measures and control we put in place when the process is first designed or improved. When employees understand how their process is working through daily and monthly measures, and have the controls to keep the process performing within desired ranges, those employees now have a better chance at making adjustments and changes so that the process meets the requirements of internal and external customers.

This course will give you the fundamentals of measuring and controlling a process. This includes how to develop standards/procedures, work instructions, and the training of workers to perform key process steps, In addition, the skills and techniques for collecting, charting, analyzing and making changes using process related key measures and data will be covered.

Complete an on-line e-learning modules- 0.5 hrs
Book: TBD (reading parts of it; book based on final course focus.

Instructor:Tim King

Cost: $110.00

Code: 040142

Date	Time	Location
Thursday,October 9, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

INTRODUCTION TO REPORT WRITING

	Many employees must write reports as a part of their work. Whether to managers, administrators, the legislative or executive branches of government, or to the public, these documents must be accurate, readable and complete. Additionally, they need to be composed in an efficient manner so as not to adversely affect the completion of all other job responsibilities. Participant will learn how to plan, organize, compose, revise and edit these important documents.

	Instructor: Larry Carbonetti		Date: Thursday, August 7, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040184

JOURNEY OF LISTENING

	Most of us pretend to listen rather than making the full journey to another person's point of view. Learn and practice specific techniques that will help you tune in to clients, supervisors, employees, the public and others. Satisfy others that you have truly listened to them -- whether or not you do exactly what they want. A self evaluation about listening in a wide variety of situations, e.g. with peers, staff, supervisors, community

	Instructor: Mary Fillmore		Date: Thursday, May 8, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040167

KEEPING 'EM COMING BACK WITH CUSTOMER SERVICE - WOW!

	In the workplace, everybody's a stakeholder and everybody's a customer. This includes external clients, consumers, suppliers and vendors as well as internal colleagues from the same work unit or from other departments. Superb customer service is the way you keep your customers happy and coming back. It's also the way you build a reputation for excellence. The ability to build rapport quickly, understand what customers want and respond to those needs effectively (even when you can't provide the thing they want) is essential. This workshop will help you: ? Wow your customers by better understanding how to provide the kind of service that consistently exceeds expectations. ? Manage customer expectations (especially when what they want really is impossible to provide). ? Be reminded of what excellent customer service looks, sounds and feels like. ? Understand what both external and internal customers want and why. ? Put into use techniques for building rapport quickly. ? Put into use strategies for defusing angry or difficult customers. ? Strategize how to deal with challenging scenarios that you face with unhappy customers.

	Instructor: Ann Driscoll		Date: Wednesday, April 30, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040131

LARGE GROUP FACILITATION

	Whether your agency is going through a strategic planning process or significant structural changes, effectively engaging large numbers of employees is critical to helping the organization own change, encouraging cross-boundry thinking and tapping the best wisdom available. In this short session we review best practices, models and specific techniques for bringing large numbers of employees together for powerful results, whether in individual "town meetings" or large "working conferences" in a change process.

	Instructor: Bob Wright		Date: Tuesday, September 16, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040176

LEADING FROM THE INSIDE OUT

	This highly interactive seminar focuses on essentials for leadership: ongoing self-assessment; ability to speak and act congruently; strategic decision-making; balancing assertion with collaboration. We explore and practice ways to: • Frame issues strategically and communicate to motivate • Assess your own leadership and develop a growth plan • Problem solve a real leadership challenge you have

	Instructor: Merryn Rutledge		Date: Wednesday, July 9, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040173

LEADING PROGRAM EVALUATION

	Whether you are responding to grant requirements, a legislative mandate or an internally-driven program improvement goal, this workshop gives you skills in planning and conducting evaluations. Learn how to ensure that evaluations respond to your stakeholders' needs and desires, and how to use evaluation for continuous improvement.

	Instructor: Merryn Rutledge		Date: Tuesday, November 4, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040160

LEADING THROUGH LIMBO

	The transition time, says William Bridges, is the in-between time when you are the new leader, or the department has been re-organized, and organizational life suddenly seems in limbo. At such times, it helps to reflect upon what we all go through in the unsettling in-between time. It helps to know that change processes typically have a life cycle that you can prepare people for and lead people through. Bring a change you are leading or assisting with; reflect, learn and use the wisdom of the class group to help you with the specific challenge you face.

	Instructor: Merryn Rutledge		Date: Wednesday, November 19, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040137

LET'S TALK: HOW TO MANAGE CONFLICT & COMMUNICATE

	Ninety three percent of communication is unspoken. Therefore, techniques are of limited usefullness if in our minds we are still judging and blaming the other person. This communications and conflict management training goes beyond simple techniques and challenge you to examine the habitual ways of thinking and being that you bring to the conversations you dread the most. By helping you deepen your awareness of what you bring to the table, we will support you to develop new approaches capable of shifting the way these emotional exchanges unfold. All the skills and mindsets learned will be applied to the real conflicts in your life to insure that the learning is transferable. If you either avoid conflict, or dive into it with rough edges, this training is for you.

	Instructor: Greg Hessel		Date: Wednesday, June 4, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040188

MAKING MEETINGS WORK

	? Increase your comfort level in leading meetings. ? Better understand your role & responsibilities as the meeting facilitator. - Know when to have a meeting and when not to. ? Know the difference between informational, problem-solving and project planning meetings. - Know what needs to be done before, during and after a meeting in order to get the kinds of participation and otucomes you need. ? Increase your strategies for keeping meetings on track and for dealing with the non- productive behaviors that can deail a meeting. ? Practice techniques for effectively facilitating group processes

	Instructor: Ann Driscoll		Date: Friday, May 23, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040171

MANAGING AND FACILITATING MEETINGS

	Are your meetings life giving or life draining? Do they get results or do they get burdensome? This workshop is designed to help you turn meetings into vital, well-planned, well-run forums for discussion, creativity, problem solving and goal achievement. During the workshop we will look at the three phases of meeting management, discuss ways to keep people focused and on track, encourage participation (e.g., brainstorming, nominal group technique, etc.), handle disruptions, and practice various facilitation techniques for problem solving and decision making (e.g., brainstorming, reaching consensus, etc.). You can have the meetings you and your colleagues dream about with just a little planning and the use of facilitation skills we'll discuss and practice in this workshop.

	Instructor: Terri O'Shea		Date: Wednesday, February 4, 2009
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040177

MANAGING CONFLICT AT WORK

	Dealing with conflict at work can be a draining and demoralizing experience that leads to low morale, low self esteem and an unproductive work environment. Conflict can also be an opportunity that leads to improved relationships and creative change. Learn strategies and skills to analyze and manage conflict in a way that results in a workplace where positive outcomes from conflict are common and employees feel respected, valued and are focused on their work.

	Instructor: Judith Cyprian		Date:
	Time:		Location:
	Cost: $165.00		Code: 040129

MANAGING DIFFICULT CONVERSATIONS

	What makes communication so challenging? Based on Difficult Conversations, by Stone, Patton and Heen of the Harvard Negotiation Project, as well as other well-recognized texts and practices of the field, this skill-based training introduces strategies for dealing with tough topics, sharing difficult information, and managing interpersonal communication through listening, talking, and acknowledging what is actually going on. You'll practice mental, behavioral and verbal skills that will help you feel more confident expressing yourself, understanding others, and transforming difficult conversations into learning conversations.

	Instructor: Judy Ringer		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $110.00		Code: 040154

MEATY MEETINGS

	Many of us spend more hours in meetings than we do in any other activity at work -- and few of those hours are pleasureable and productive. Whether you are a participant or the facilitator, you can have a big impact on whether a meeting is dry, rambling and/or contentious, or a real meeting of the minds where everyone sees results and leaves feeling connected.

	Instructor: Mary Fillmore		Date: Tuesday, May 6, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040164

NEW EMPLOYEE ORIENTATION - FOR HUMAN RESOURCE PROFESSIONALS

	One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing and perhaps even relocating employees, it makes good sense to go one step further and make the new employee feel like they have made a good decision to come to this company. A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars. Whether your company has two employees or two thousand employees, don’t leave new employee orientation to chance.

	Instructor: KnowledgeWave		Date: Tuesday, May 6, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040165

ORGANIZING YOURSELF & OTHERS

	This series is designed specifically for administrators and support staff to help them navigate the many tasks they have to juggle and the changing demands on their time. Part II deals with organizing your workspace and workflow. Porter Knight shows you simple steps to get and stay organized so you can get more done with less stress. You’ll learn the types and causes of disorganization, the secrets to creating order, and even strategies to help organize your co-workers. During the class you’ll have the opportunity to discuss and apply what you’ve learned during structured breakout sessions, and you’ll leave with specific strategies you can put in place immediately. The perspective, examples and discussions in this class are specifically designed for administrators and support staff.

	Instructor: Porter Knight		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $110.00		Code: 040126

PERSONAL FINANCES: PRACTICAL MONEY SKILLS FOR THE HOLIDAYS

	Give yourself an early holiday gift. Attend this workshop and learn how to stretch your resources and organize your personal finances for the holidays. Plan now to avoid the headaches of over-extending your family budget. We'll discuss low-cost, no-cost ways to celebrate the holidays. We'll also explore ways to creatively begin a savings plan and holiday budget. Be sure and bring your creative ideas to share.

	Instructor: Lisa Helm		Date: Friday, September 12, 2008
	Time: 11:00am to 1:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040175

POSITIVE NAVIGATION: LEADING STAFF THROUGH TRYING TIMES

	When painful events such as reorganization, reduction in force, or relocation occur, managers and supervisors are called upon to support their staff in a manner that will ensure the least upsetting experience possible. This workshop will present proactive strategies for supervisors and managers leading staff through trying times. One goal of the workshop is learning to shift the energy of the team from surviving to thriving.

	Instructor: Myra Handy		Date: Wednesday, August 6, 2008
	Time: 10:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $50.00		Code: 040174

POWERFUL PRESENTATIONS

The success of a presentation is a direct result of the effectiveness of the presenter. This empowering workshop combines an awareness of good vocal technique with training on how to give clear, effective, and compelling presentations. You will practice skills to develop a more powerful voice, enhance confidence and presence, and discover how to connect with an audience. You will also have the opportunity to deliver on videotape your own presentation, receive feedback, and fine-tune your