Vermont Department of Human Resources - Training & Development

All Courses

REGISTRATION FORM

ACCOUNTING FOR GOVERNMENT

One-day course covering all the accounting a beginner needs to know

Instructor:David Beatty

Cost: $10.00

Code: 040134

Date

Time

Location

ADVERTISING ADVANTAGE!

	Increase your organization’s visibility and improve your written communications while staying within budget by: Evaluating the words and images you use to represent your organization in brochures, websites and other documents; Clarifying your message; Developing consistent and compelling media portrayals, positions or brands; Enhancing the power of your promotional materials; Expanding your knowledge of your core audiences and competition; Deepening your understanding of your internal strengths and weaknesses; Assessing opportunities and threats; Identifying and articulating your organization's distinguishing characteristics; and Setting marketing goals and develop a marketing plan. Useful handouts will be provided.

	Instructor: Kathleen Miglorie		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $110.00		Code: 040138

AT FOR IT: GETTING AT IT

	IT workers cannot do their jobs without interacting with computers. Yet some of the people we work with can't see the text on the screen very well, or the icons are too small, or the screen flickers. Do we change screen resolution or dpi? How do we help someone who can't use the keyboard efficiently because of a physical disability? How do we, as IT professionals, address genuine needs for customization in a world where standardization is a mantra? This workshop reveals some of the underutilized features and settings in Microsoft products, and examines some third-party assistive technology tools, demonstrating how these can be used to help people with disabilities achieve a higher level of independence and efficiency in their daily computing.

	Instructor: David Punia		Date: Thursday, June 18th, 2009
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040219

BEYOND READING GLASSES: ACCOMMODATING THE AGING WORKFORCE

	As the Baby Boom generation grows older and works longer, our abilities change and exposure to workplace risks, such as RSI, increase. Large numbers of workers face difficulties or acquire disabilities related to seeing, hearing, moving, remembering, and so on. By desire or by circumstance, we wish to remain productive members of the workforce. This workshop features guest speakers addressing typical needs of an aging workforce, low tech and high tech assistive technology, and typical policies and procedures for requesting and implementing workplace accommodations. We will also discuss existing legislation and helpful resources relating to both employers and employees.

	Instructor: David Punia		Date: Thursday, May 21st, 2009
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040218

BEYOND STRATEGIC PLANNING

	For many of us the words "strategic planning" elicit a groan and an eye roll. However, tapping best practice and creatively engaging employees and customers can help the planning process revitalize your agnency. This session reviews the core components of effective planning while offering guidelines on efficiently and effectively involving employees and other key stakeholders in the process. Finally, we will identify ways in which to help the plan serve as a vital guide to the organization once in place. You will walk away with a fresh roap map for planning for your organization.

	Instructor: Bob Wright		Date:
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040130

BUILDING EMPLOYEE ENGAGEMENT

	How well you train your employees directly effects their engagement with the organization's mission and ability to feel successful in performing their job functions. When an employee does not seem to "pick it up" quickly, an easy assumption is that he or she is not trying or motivated enough. But what if that employee simply has a different way of learning than you, or than the way you are training them? After identifing your own learning and training style, you will have a hands-on experience of the the challenges and opportunities of four primary learning styles. You will learn the basics of how to apply these styles to your training methods for both current and new employess. The four learning styles are developed from the Myers-Briggs Type Indicator (MBTI) theory to ensure their validity to personal preferences with regard to adult learning.

	Instructor: Markey Read and Tim King		Date:
	Time: 8:30am to 12:30pm		Location:
	Cost: $55.00		Code: 040146

BUILDING LEADERSHIP, COLLABORATION AND FUN ON YOUR TEAM

	The purpose of this workshop is to build and grow strong leaders and teams.

	Instructor: Josephine Romano		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $55.00		Code: 040128

BUSINESS ANALYSIS

	Coming Soon

	Instructor:		Date: Tuesday, February 3, 2009
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040193

BUSINESS BASICS IN GOVERNMENT

	Don’t miss this opportunity to learn more about how State of Vermont departments and agencies conduct their business! A very successful pilot was held in November of 2007 for this class, with over 25 participants giving rave reviews and input. This class would be interesting and valuable for a broad range of participants including new business administrators/managers, administrative support people interested in a broad overview of business operations, or even a Secretary, Commissioner, Deputy, or Director with accountability for the business of an agency, department, or division. Others who may be interested include those working in a financial position that may be aspiring to be business managers and business managers who wish to brush up in key areas or expand their scope. The overview is presented chronologically, based on the State’s fiscal cycle, from the preparation of the budget through the close out and completion of the Consolidated Annual Financial Report (CAFR). Topics covered include: budget development; legislative budget approval process; new budget implementation; budget monitoring; monthly and year-end closing procedures; audits; state procurement process; federal grants administration; and records management. The class is presented by a team of state business managers and subject-matter experts from across state government.

	Instructor: Business Improvement Group		Date: Tuesday, November 18, 2008
	Time: 8:30am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $25.00		Code: 040182

BUSINESS WRITING

Strong writing in professional settings is essential for effective and efficient communication. Your writing also says a lot about you to your reader; make sure it says what you want it to. Business Writing will introduce a specific method for drafting and refining your message (no matter what the length or purpose), refresh your grammar and sentence structure skills, help you avoid common spelling mistakes, and make sure you send out great emails and correspondence. This course actually makes grammar fun and memorable!

Instructor:Kathleen Miglorie

Cost: $110.00

Code: 040124

Date	Time	Location
Wednesday, September 30, 2009	9:00am to 4:00pm	The Summit: Center for State Employee Development, Waterbury, VT

CONFLICT MANAGEMENT

	All of us experience conflict. It can cause lost productivity, working well as a team and stressful relationships if not handled with a timely and respectful resolution. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. That’s what this workshop is designed to help you do.

	Instructor: Knowledgewave		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $55.00		Code: 040143

CPR

Adult CPR: Train lay responders what to do in emergency situations and how to recognize and care for life-threatening respiratory or cardiac emergencies in adults.

First Aid: Provide the knowledge and skills necessary in an emergency to help sustain life and to minimize pain and the consequences of injury or sudden illness until professional medical help arrives.

Instructor:Red Cross Staff

Cost: $40.00

Code: 040157

Date	Time	Location
Friday, March 13, 2009	10:00 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Monday, April 27, 2009	10:00 a.m.- 12:00 p.m.	State Office Complex, Conf. Room 250, Newport, VT

CPR RECERTIFICATION

American Heart now has a 2 year re-certification for CPR. This class teaches Adult CPR, Child CPR, Infant CPR, and Heimleich for all. We will also cover quickly the AED’s that are out in the communities now. You must have had the 30 to 2 for compressions to take this recert class. The class will last about 45 min to 1 hour. No tape to watch or a written test.

Instructor:American Heart Association Staff

Cost: $25.00

Code: 040195

Date	Time	Location
Friday, March 13, 2009	1:00 p.m.- 2:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Monday, April 27, 2009	1:00 p.m.- 2:00 p.m.	State Office Complex, Conf. Room 250, Newport, VT

CREATING AN INDIVIDUAL DEVELOPMENT PLAN (IDP)

	This course is designed for supervisor’s who want to help their employees succeed in their current positions as well as prepare for the future. Supervisors who use this development tool can assist their employees in attaining their professional and career development goals. Individual Development Plans (IDPs) can help supervisors meet the organization’s mission and goals, while helping their employees become motivated, high-functioning, and dedicated workers. An Individual Development Plan (IDP) is a voluntary action plan that relies upon both the employee’s and the supervisor’s involvement. Supervisors who take this half-day course will learn how to present, design, implement, support, and fine-tune an Individual Development Plan (IDP) with their employees. The course aims to present an opportunity for “hands on” learning.

	Instructor: Audrey Quackenbush		Date:
	Time: 9:00am - 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040091

CUSTOMER SERVICE

	This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Training covers such topics as telephone based customer service, telephone etiquette, dealing with difficult customers, and assertive problem solving.

	Instructor: Knowledgewave		Date: Tuesday, Feburary 10, 2009
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040151

DEALING WITH MISCONDUCT OR PERFORMANCE DISCIPLINE

	An overview of the misconduct and performance discipline processes use in State employment.

	Instructor: Tom Ball		Date:
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040166

DESKTOP MARKETING OF STATE PROGRAMS

	This course will review methods, tools, and ideas for marketing state programs to the public using your own desktop resources. Specifically, it will address: • Identifying your target audience and defining your message to them • Ways to reach your target audience • State brand and graphic standards, templates, tools, and support services • Case studies and reviews of real projects

	Instructor: Christine Werneke and Kate Westbrook		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $10.00		Code: 040153

DEVELOPING CLARITY IN BUSINESS WRITING

	In this course, participants will study skills and approaches for developing the central skill in effective business writing—the development of clarity. Improved clarity provides for a greater likelihood of complete and accurate communication with the least likelihood of follow up phone calls, e-mails or questions. Clarity also increases the persuasive nature of writing and develops the best possible image for the writer and the organization he or she represents. Participants should come prepared to do actual business writing during the course.

	Instructor: Larry Carbonetti		Date: Thursday, February 5, 2009
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040191

EFFECTIVE PRESENTATION BOOT CAMP: MAKE YOUR NERVOUS ENERGY WORK FOR YOU

	Speaking well in front of people – the ability to influence and persuade, to come across as competent, credible, and even inspirational – is a critical skill. The ability to clearly articulate your ideas can make the difference between having your ideas accepted or rejected. In addition, the way you express yourself influences not only acceptance or rejection, but how inspired people are to support those ideas. This workshop is designed to help participants get the results they want when speaking to small or large groups of people. The focus is on delivery skills and strategies for getting stage fright under control – making nervous energy work for you. We practice ways to look at an audience and build rapport, ways to use your voice for inflection and emphasis, and ways to use your body to create visual interest and understanding. While the emphasis is on physical skills, we also discuss the importance of audience analysis and content development. We cover strategies for clarifying purpose, assessing audience needs, developing content, using visuals, and delivering your message. Called "Boot Camp", this course encourages you to take risks and "try on" new skills in a respectful, fun and safe environment. Participants practice the skills, blend them with their unique styles, and receive feedback from the facilitator and fellow participants. They also receive video feedback so they “see and hear” their actual presentations. The workshop's only prerequisite is a willingness to try out new strategies.

	Instructor: Terri O'Shea		Date: Thursday and Friday, October 2 & 3, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $220.00		Code: 040127

EFFICIENT PROOFREADING AND EDITING

	Effective proof reading is an essential skill for anyone involved in writing documents of any sort. The accuracy of written language affects the meaning of documents, the image of the organization and individual, the clarity of results generated by the writing, and the opportunities for professional growth of the writer. Participants will learn techniques for accurate proofreading and editing. These techniques will be studied and practiced, but with a constant awareness of the need for efficiency in order to address the time constraints in our work lives.

	Instructor: Larry Carbonetti		Date: Wednesday, April 8, 2009
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040185

ENHANCING PRODUCTIVITY AND MOTIVATION: EVALUATING AND COACHING FOR SUCCESS

	This workshop is offered for new and experienced supervisors interested in the state’s Performance Management system. It will provide an overview of the continuous performance management cycle and in-depth involvement with the three stages of the cycle. The course will provide an opportunity for “hands on” practice of coaching techniques. Topics covered will include: Establishing essential job duties and performance expectations Creating an environment where employees understand their responsibilities and are accountable for their performance Giving and receiving constructive feedback Coaching techniques and strategies Conducting an annual performance review meeting Employee development practices for increased productivity and morale

	Instructor: Matt Krauss		Date: Thursday, December 17, 2009
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040178

ERGONOMICS 101

The participants of this class will be taught to assess their office workspace and to set it up to maintain their comfort and prevent soft tissue injuries.

Instructor:Buildings and General Service Staff

Cost: $10.00

Code: 040133

Date	Time	Location
Friday, February 6, 2009	9:00 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, March 17, 2009	9:00 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, May 5, 2009	9:00 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, June 9, 2009	9:00 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

FOOTPRINTS TRAINING

This course is designed to train DII Customers who want to be able to submit Footprints tickets to the DII Help Desk. It is also a refresher course for those who have taken the course previously but have not used the software as yet. This course can also be for those who have tried to use Footprints but have not been successful with it.

Instructor:Rick Shover

Cost: $10.00

Code: 040213

Date	Time	Location
Wednesday, February 25, 2009	10:30 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Wednesday, February 25, 2009	1:30 a.m.- 3:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

FUNDAMENTALS OF PROCESS MANAGEMENT

Process improvement is the "final frontier" to streamlining and improving organizational efficiency. Employees get frustrated when the process they use causes delays, problems, waste and other non-value activity. Dr. Deming, the quality guru who gave Japan their momentum with quality management estimates that 85% of the problems have to do with a poor process, and not the skills, ability or motivation of the employees who use the process.

This course will give you the fundamentals of quality management, with a focus on the process improvement methods, tools and templates for completing a process improvement project. In addition, the skills and techniques for starting, leading and developing process improvement teams will be covered.

Instructor:Tim King

Cost: $220.00

Code: 040135

Date	Time	Location
Wednesday and Thursday, October 14 and 15, 2009	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

GOT RECORDS? NOW WHAT?

Description: Under Vermont law, all written and recorded information produced or acquired in the course of public agency business is a public record. Although we work with “public records” every day, not everyone is familiar with Vermont public records laws, the difference between an open record or exempt record, and basic records management practices and principles. The Vermont State Archives and Records Administration (VSARA) was established by Act 96 of 2008 to establish and administer the State records management program. This an introductory workshop designed to explain Vermont’s recordkeeping laws, best practices, tools and resources currently available, and how VSARA records analysts can help.

Instructor:

Cost: $10.00

Code: 040192

Date	Time	Location
Tuesday, November 3, 2009	9 a.m.- 12:00 p.m.	133 State Street, 4th Floor Conf. Room, Montpelier, VT

HANDLING CHALLENGING CLIENT SITUATIONS

	If your job was easy, anyone could do it! You’re constantly facing challenges — in fact, that’s your JOB! This module helps you address some of the challenges you face in trying to balance organizational policies and procedures while resolving client issues and providing a positive client experience.

	Instructor: Terry Traut		Date:
	Time: 9:00am to 4:00pm		Location:
	Cost: $110.00		Code: 040139

HEALTHY COMPUTING 101

	Is working at your computer hazardous to your health? The more you use a computer, the more important it is that your physical and virtual computing environments are properly set up so that your computers work with you rather than against you. This workshop will cover a variety of ways you can minimize your risk of developing repetitive strain injuries (RSI), eye strain, tendonitis, and other health problems that may arise from heavy computer use at work, at home, or elsewhere.

	Instructor: David Punia		Date: Wednesday, January 6, 2010
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040217

HEALTHY LIVING WORKSHOP (6 WEEK COURSE EVERY FRIDAY)

	Do you want to feel better? Are you living with chronic health conditions? In this workshop you learn to deal with frustration, fatigue and pain. Improve your strength, flexibility and endurance. Manage medications. Learn healthy eating habits. Improve communication with health professionals, family and friends about your needs….and much more. People who have completed this program report many benefits- increased energy, less stress, more self confidence and fewer doctor visits.

	Instructor:Sylvia Gaboriault
	Cost: $10.00	Code: 040150
Every Friday for six (6) weeks starting Friday, February 13, 2009 - 9:30am to 12:00pm The Summit: Center for State Employee Development, Waterbury, VT

HOW TO FACILITATE REALLY GOOD LARGE GROUP MEETINGS

	Whether your agency is going through a strategic planning process or significant structural changes, effectively engaging large numbers of employees is critical to helping the organization own change, encouraging cross-boundry thinking and tapping the best wisdom available. In this short session we review best practices, models and specific techniques for bringing large numbers of employees together for powerful results, whether in individual "town meetings" or large "working conferences" in a change process.

	Instructor: Bob Wright		Date: Tuesday, September 16, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040176

INCREASE AWARENESS & SENSITIVITY TO INDIVIDUALS WHO ARE DEAF

Sensitivity Training on Hearing Loss

Instructor:Carrie Foster

Cost: $10.00

Code: 040132

Date	Time	Location
Tuesday, October 7, 2008	9 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

INFORMAL PRESENTATION

	Course information coming soon.

	Instructor: Terri O'Shea		Date: Thursday, November 13, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 000003

INTERVIEWING AND HIRING

	This workshop will be most beneficial to those managers and supervisors who must interview and hire staff. Effective interviewing is not an art it is a skill. This workshop will emphasize skill development and will teach participants how to prepare, conduct, and evaluate a selection interview. Some legal considerations in interviewing will also be discussed. In this workshop you will learn how to: Analyze the job to determine the skills needed Develop effective, "high-yield" questions Structure and control the interview Probe to get revealing answers Make a hiring decision based on more than your intuition

	Instructor: Margaret Loftus		Date:
	Time:		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040105

INTRO TO INDIVIDUAL CHANGE MANAGEMENT

	We live in a world of change that causes most of us stress and a feeling of being overwhelmed. This workshop identifies the link of change to stress, the predictable effects of change and strategies and competencies to help you manage changes in your life.

	Instructor: Knowledgewave		Date:
	Time: 9:00am to 12:00pm		Location:
	Cost: $55.00		Code: 040121

INTRODUCTION TO MEASURING & CONTROLLING OPERATIONS PROCESSES

Process improvement is as good as the measures and control we put in place when the process is first designed or improved. When employees understand how their process is working through daily and monthly measures, and have the controls to keep the process performing within desired ranges, those employees now have a better chance at making adjustments and changes so that the process meets the requirements of internal and external customers.

This course will give you the fundamentals of measuring and controlling a process. This includes how to develop standards/procedures, work instructions, and the training of workers to perform key process steps, In addition, the skills and techniques for collecting, charting, analyzing and making changes using process related key measures and data will be covered.

Complete an on-line e-learning modules- 0.5 hrs
Book: TBD (reading parts of it; book based on final course focus.

Instructor:Tim King

Cost: $110.00

Code: 040142

Date	Time	Location
Thursday,October 9, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, February 10, 2009	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

INTRODUCTION TO REPORT WRITING

	Many employees must write reports as a part of their work. Whether to managers, administrators, the legislative or executive branches of government, or to the public, these documents must be accurate, readable and complete. Additionally, they need to be composed in an efficient manner so as not to adversely affect the completion of all other job responsibilities. Participant will learn how to plan, organize, compose, revise and edit these important documents.

	Instructor: Larry Carbonetti		Date: Thursday, August 7, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040184

JOURNEY OF LISTENING

	Most of us pretend to listen rather than making the full journey to another person's point of view. Learn and practice specific techniques that will help you tune in to clients, supervisors, employees, the public and others. Satisfy others that you have truly listened to them -- whether or not you do exactly what they want. A self evaluation about listening in a wide variety of situations, e.g. with peers, staff, supervisors, community

	Instructor: Mary Fillmore		Date:
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040167

KEEPING 'EM COMING BACK WITH CUSTOMER SERVICE - WOW!

	In the workplace, everybody's a stakeholder and everybody's a customer. This includes external clients, consumers, suppliers and vendors as well as internal colleagues from the same work unit or from other departments. Superb customer service is the way you keep your customers happy and coming back. It's also the way you build a reputation for excellence. The ability to build rapport quickly, understand what customers want and respond to those needs effectively (even when you can't provide the thing they want) is essential. This workshop will help you: ? Wow your customers by better understanding how to provide the kind of service that consistently exceeds expectations. ? Manage customer expectations (especially when what they want really is impossible to provide). ? Be reminded of what excellent customer service looks, sounds and feels like. ? Understand what both external and internal customers want and why. ? Put into use techniques for building rapport quickly. ? Put into use strategies for defusing angry or difficult customers. ? Strategize how to deal with challenging scenarios that you face with unhappy customers.

	Instructor: Ann Driscoll		Date:
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040131

LEADING PROGRAM EVALUATION

	Whether you are responding to grant requirements, a legislative mandate or an internally-driven program improvement goal, this workshop gives you skills in planning and conducting evaluations. Learn how to ensure that evaluations respond to your stakeholders' needs and desires, and how to use evaluation for continuous improvement.

	Instructor: Merryn Rutledge		Date: Tuesday, November 4, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040160

LEADING THROUGH LIMBO

	The transition time, says William Bridges, is the in-between time when you are the new leader, or the department has been re-organized, and organizational life suddenly seems in limbo. At such times, it helps to reflect upon what we all go through in the unsettling in-between time. It helps to know that change processes typically have a life cycle that you can prepare people for and lead people through. Bring a change you are leading or assisting with; reflect, learn and use the wisdom of the class group to help you with the specific challenge you face.

	Instructor: Merryn Rutledge		Date:
	Time:		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040137

LEGISLATIVE PROCESS AND LEGISLATIVE BUDGET PROCESS

	This workshop will provide an overview of the legislative process and the legislative budget process. State employees who prepare bills, appear before committees, have an interest in the budget or who would like to know more about influencing legislation are encouraged to attend. Find out what will and will not work to ensure a successful lobbying effort on behalf of your favorite bill or budget issue. Topics covered include: Originating bills and finding sponsors Learning how legislative committees work Understanding deadlines and crossover dates Finding out how lobbying works in real life Giving effective committee testimony Reading and understanding journals and calendars Discussing the budget considerations of a bill Preparing fiscal calculations and budgets

	Instructor: Stephen Klein and William Russell		Date: Wednesday, October 29, 2008
	Time: 9:00am to 4:00pm		Location: Ethan Allen Room, State House, Montpelier
	Cost: $10.00		Code: 040018

LET'S TALK: HOW TO MANAGE CONFLICT & COMMUNICATE

	Ninety three percent of communication is unspoken. Therefore, techniques are of limited usefulness if in our minds we are still judging and blaming the other person. This communications and conflict management training goes beyond simple techniques and challenge you to examine the habitual ways of thinking and being that you bring to the conversations you dread the most. By helping you deepen your awareness of what you bring to the table, we will support you to develop new approaches capable of shifting the way these emotional exchanges unfold. All the skills and mindsets learned will be applied to the real conflicts in your life to insure that the learning is transferable. If you either avoid conflict, or dive into it with rough edges, this training is for you.

	Instructor: Greg Hessel		Date:
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040188

MAKING MEETINGS WORK

	? Increase your comfort level in leading meetings. ? Better understand your role & responsibilities as the meeting facilitator. - Know when to have a meeting and when not to. ? Know the difference between informational, problem-solving and project planning meetings. - Know what needs to be done before, during and after a meeting in order to get the kinds of participation and otucomes you need. ? Increase your strategies for keeping meetings on track and for dealing with the non- productive behaviors that can deail a meeting. ? Practice techniques for effectively facilitating group processes

	Instructor: Ann Driscoll		Date:
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040171

MANAGING AND FACILITATING MEETINGS

Are your meetings life giving or life draining? Do they get results or do they get burdensome? This workshop is designed to help you turn meetings into vital, well-planned, well-run forums for discussion, creativity, problem solving and goal achievement. During the workshop we will look at the three phases of meeting management, discus