Vermont Department of Human Resources - Training & Development

All Courses

REGISTRATION FORM

ACCOUNTING FOR GOVERNMENT

One-day course covering all the accounting a beginner needs to know

Instructor:David Beatty

Cost: $10.00

Code: 040134

Date	Time	Location
Monday, September 29, 2008	9 a.m.- 4:00 p.m.	109 State Street, Pavilion Building, 4th Floor, Montpelier, VT

BEYOND STRATEGIC PLANNING

	For many of us the words "strategic planning" elicit a groan and an eye roll. However, tapping best practice and creatively engaging employees and customers can help the planning process revitalize your agnency. This session reviews the core components of effective planning while offering guidelines on efficiently and effectively involving employees and other key stakeholders in the process. Finally, we will identify ways in which to help the plan serve as a vital guide to the organization once in place. You will walk away with a fresh roap map for planning for your organization.

	Instructor: Bob Wright		Date: Tuesday, March 11, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040130

BUSINESS BASICS IN GOVERNMENT

	Don�t miss this opportunity to learn more about how State of Vermont departments and agencies conduct their business! A very successful pilot was held in November of 2007 for this class, with over 25 participants giving rave reviews and input. This class would be interesting and valuable for a broad range of participants including new business administrators/managers, administrative support people interested in a broad overview of business operations, or even a Secretary, Commissioner, Deputy, or Director with accountability for the business of an agency, department, or division. Others who may be interested include those working in a financial position that may be aspiring to be business managers and business managers who wish to brush up in key areas or expand their scope. The overview is presented chronologically, based on the State�s fiscal cycle, from the preparation of the budget through the close out and completion of the Consolidated Annual Financial Report (CAFR). Topics covered include: budget development; legislative budget approval process; new budget implementation; budget monitoring; monthly and year-end closing procedures; audits; state procurement process; federal grants administration; and records management. The class is presented by a team of state business managers and subject-matter experts from across state government.

	Instructor: Business Improvement Group		Date: Thursday, May 1, 2008
	Time: 8:30am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $45.00 + Materials		Code: 040182

BUSINESS WRITING

Strong writing in professional settings is essential for effective and efficient communication. Your writing also says a lot about you to your reader; make sure it says what you want it to. Business Writing will introduce a specific method for drafting and refining your message (no matter what the length or purpose), refresh your grammar and sentence structure skills, help you avoid common spelling mistakes, and make sure you send out great emails and correspondence. This course actually makes grammar fun and memorable!

Instructor:Mary Vargas

Cost: $55.00

Code: 040124

Date	Time	Location
Wednesday, September 24, 2008	8:30am to 12:30pm	The Summit: Center for State Employee Development, Waterbury, VT

CPR/FIRST AID

Adult CPR: Train lay responders what to do in emergency situations and how to recognize and care for life-threatening respiratory or cardiac emergencies in adults.

First Aid: Provide the knowledge and skills necessary in an emergency to help sustain life and to minimize pain and the consequences of injury or sudden illness until professional medical help arrives.

Instructor:Red Cross Staff

Cost: $75.00

Code: 040157

Date	Time	Location
Friday, February 15, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Friday, March 7, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, April 22, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Tuesday, June 10, 2008	8:00 a.m.- 3:30 p.m.	109 State Street, 4th Floor Conf. Room, Montpelier, VT
Friday, July 11, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

CREATING AN INDIVIDUAL DEVELOPMENT PLAN (IDP)

	This course is designed for supervisor�s who want to help their employees succeed in their current positions as well as prepare for the future. Supervisors who use this development tool can assist their employees in attaining their professional and career development goals. Individual Development Plans (IDPs) can help supervisors meet the organization�s mission and goals, while helping their employees become motivated, high-functioning, and dedicated workers. An Individual Development Plan (IDP) is a voluntary action plan that relies upon both the employee�s and the supervisor�s involvement. Supervisors who take this half-day course will learn how to present, design, implement, support, and fine-tune an Individual Development Plan (IDP) with their employees. The course aims to present an opportunity for �hands on� learning.

	Instructor: Audrey Quackenbush		Date: Tuesday, July 8, 2008
	Time: 9:00am - 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040091

CUSTOMER SERVICE

	This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Training covers such topics as telephone based customer service, telephone etiquette, dealing with difficult customers, and assertive problem solving.

	Instructor: Knowledgewave		Date: Wednesday, June 18, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040151

DEALING WITH MISCONDUCT OR PERFORMANCE DISCIPLINE

	An overview of the misconduct and performance discipline processes use in State employment.

	Instructor: Tom Ball		Date: Wednesday, May 7, 2008
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040166

DEFENSIVE DRIVING

The National Safety Council�s Defensive Driving Course is an internationally accepted accident prevention program for improved driving performance. In accord with the Governor�s Fleet Safety Executive Order No. 04-93 some state employees are required to complete a defensive driving course. Topics such as air bags, child safety seats and road rage will be covered.

State employees required to take this course include: employees who operate a state vehicle and employees who operate their private vehicle for greater than 2000 reimbursable miles annually. This course is optional for employees who do not fall into the above categories. Employees who work in Public Safety or who have taken this course in the last ten years are exempt.

The Administrative Fee of $10.00 will be paid for by the Department of Buildings & General Services for State employees.

Instructor:NH Safety Council Staff

Cost: No Charge

Code: 040077

Date	Time	Location
Friday, April 18, 2008	8:30 a.m.- 12:30 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

EFFECTIVE PRESENTATION BOOT CAMP: MAKE YOUR NERVOUS ENERGY WORK FOR YOU

	Speaking well in front of people � the ability to influence and persuade, to come across as competent, credible, and even inspirational � is a critical skill. The ability to clearly articulate your ideas can make the difference between having your ideas accepted or rejected. In addition, the way you express yourself influences not only acceptance or rejection, but how inspired people are to support those ideas. This workshop is designed to help participants get the results they want when speaking to small or large groups of people. The focus is on delivery skills and strategies for getting stage fright under control � making nervous energy work for you. We practice ways to look at an audience and build rapport, ways to use your voice for inflection and emphasis, and ways to use your body to create visual interest and understanding. While the emphasis is on physical skills, we also discuss the importance of audience analysis and content development. We cover strategies for clarifying purpose, assessing audience needs, developing content, using visuals, and delivering your message. Called "Boot Camp", this course encourages you to take risks and "try on" new skills in a respectful, fun and safe environment. Participants practice the skills, blend them with their unique styles, and receive feedback from the facilitator and fellow participants. They also receive video feedback so they �see and hear� their actual presentations. The workshop's only prerequisite is a willingness to try out new strategies.

	Instructor: Terri O'Shea		Date: Thursday and Friday, October 2 & 3, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $220.00		Code: 040127

EFFICIENT PROOFREADING AND EDITING

	Effective proof reading is an essential skill for anyone involved in writing documents of any sort. The accuracy of written language affects the meaning of documents, the image of the organization and individual, the clarity of results generated by the writing, and the opportunities for professional growth of the writer. Participants will learn techniques for accurate proofreading and editing. These techniques will be studied and practiced, but with a constant awareness of the need for efficiency in order to address the time constraints in our work lives.

	Instructor: Larry Carbonetti		Date: Friday, June 6, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040185

ENHANCING PRODUCTIVITY AND MOTIVATION: EVALUATING AND COACHING FOR SUCCESS

	This workshop is offered for new and experienced supervisors interested in the state�s Performance Management system. It will provide an overview of the continuous performance management cycle and in-depth involvement with the three stages of the cycle. The course will provide an opportunity for �hands on� practice of coaching techniques. Topics covered will include: Establishing essential job duties and performance expectations Creating an environment where employees understand their responsibilities and are accountable for their performance Giving and receiving constructive feedback Coaching techniques and strategies Conducting an annual performance review meeting Employee development practices for increased productivity and morale

	Instructor: Matt Krauss		Date: Tuesday, August 5, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040178

FUNDAMENTALS OF PROCESS MANAGEMENT

Process improvement is the "final frontier" to streamlining and improving organizational efficiency. Employees get frustrated when the process they use causes delays, problems, waste and other non-value activity. Dr. Deming, the quality guru who gave Japan their momentum with quality management estimates that 85% of the problems have to do with a poor process, and not the skills, ability or motivation of the employees who use the process.

This course will give you the fundamentals of quality management, with a focus on the process improvement methods, tools and templates for completing a process improvement project. In addition, the skills and techniques for starting, leading and developing process improvement teams will be covered.

Instructor:Tim King

Cost: $220.00

Code: 040135

Date	Time	Location
Wednesday and Thursday, April 16 and 17, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Thursday and Friday, September 18 and 19, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

HANDLING DIFFICULT CLIENTS

	If working with clients is part of your job description, this workshop on dealing with difficult clients could be for you. Participants will learn skills to: keep your cool in difficult situation, understand and manage interpersonal tensions, identify and defuse potentially fiery reactions in clients before they occur, and specific skills for listening actively and working out mutually agreeable solutions.

	Instructor: Kathleen Moore & Ginny Sassaman		Date: Monday, April 7, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040158

HEALTHY LIVING WORKSHOP (6 WEEK COURSE EVERY THURSDAY)

	Do you want to feel better? Are you living with chronic health conditions? In this workshop you learn to deal with frustration, fatigue and pain. Improve your strength, flexibility and endurance. Manage medications. Learn healthy eating habits. Imporve communication with health professionals, family and friends about your needs�.and much more. People who have completed this program report many benefits- increased energy, less stress, more self confidence and fewer doctor visits.

	Instructor:Sylvia Gaboriault
	Cost: $10.00	Code: 040150
Every Thursday for 6 weeks starting Thursday, March 6, 2008 - 9:30am to 12:00pm The Summit: Center for State Employee Development, Waterbury, VT

HEALTHY LIVING WORKSHOP (6 WEEK COURSE EVERY TUESDAY)

	Do you want to feel better? Are you living with chronic health conditions? In this workshop you learn to deal with frustration, fatigue and pain. Improve your strength, flexibility and endurance. Manage medications. Learn healthy eating habits. Imporve communication with health professionals, family and friends about your needs�.and much more. People who have completed this program report many benefits- increased energy, less stress, more self confidence and fewer doctor visits.

	Instructor:Sylvia Gaboriault
	Cost: $10.00	Code: 040150
Every Tuesday for 6 weeks starting Tuesday, May 6, 2008 - 9:30am to 12:00pm 133 State Street Basement, BGS Conference Room, Montpelier, VT

INCREASE AWARENESS & SENSITIVITY TO INDIVIDUALS WHO ARE DEAF

Sensitivity Training on Hearing Loss

Instructor:Carrie Foster

Cost: $10.00

Code: 040132

Date	Time	Location
Tuesday, October 7, 2008	9 a.m.- 12:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

INFORMAL PRESENTATION

	Course information coming soon.

	Instructor: Terri O'Shea		Date: Thursday, November 13, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 000003

INTRODUCTION TO MEASURING & CONTROLLING OPERATIONS PROCESSES

Process improvement is as good as the measures and control we put in place when the process is first designed or improved. When employees understand how their process is working through daily and monthly measures, and have the controls to keep the process performing within desired ranges, those employees now have a better chance at making adjustments and changes so that the process meets the requirements of internal and external customers.

This course will give you the fundamentals of measuring and controlling a process. This includes how to develop standards/procedures, work instructions, and the training of workers to perform key process steps, In addition, the skills and techniques for collecting, charting, analyzing and making changes using process related key measures and data will be covered.

Complete an on-line e-learning modules- 0.5 hrs
Book: TBD (reading parts of it; book based on final course focus.

Instructor:Tim King

Cost: $110.00

Code: 040142

Date	Time	Location
Thursday,October 9, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

INTRODUCTION TO REPORT WRITING

	Many employees must write reports as a part of their work. Whether to managers, administrators, the legislative or executive branches of government, or to the public, these documents must be accurate, readable and complete. Additionally, they need to be composed in an efficient manner so as not to adversely affect the completion of all other job responsibilities. Participant will learn how to plan, organize, compose, revise and edit these important documents.

	Instructor: Larry Carbonetti		Date: Thursday, August 7, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040184

JOURNEY OF LISTENING

	Most of us pretend to listen rather than making the full journey to another person's point of view. Learn and practice specific techniques that will help you tune in to clients, supervisors, employees, the public and others. Satisfy others that you have truly listened to them -- whether or not you do exactly what they want. A self evaluation about listening in a wide variety of situations, e.g. with peers, staff, supervisors, community

	Instructor: Mary Fillmore		Date: Thursday, May 8, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040167

KEEPING 'EM COMING BACK WITH CUSTOMER SERVICE - WOW!

	In the workplace, everybody's a stakeholder and everybody's a customer. This includes external clients, consumers, suppliers and vendors as well as internal colleagues from the same work unit or from other departments. Superb customer service is the way you keep your customers happy and coming back. It's also the way you build a reputation for excellence. The ability to build rapport quickly, understand what customers want and respond to those needs effectively (even when you can't provide the thing they want) is essential. This workshop will help you: ? Wow your customers by better understanding how to provide the kind of service that consistently exceeds expectations. ? Manage customer expectations (especially when what they want really is impossible to provide). ? Be reminded of what excellent customer service looks, sounds and feels like. ? Understand what both external and internal customers want and why. ? Put into use techniques for building rapport quickly. ? Put into use strategies for defusing angry or difficult customers. ? Strategize how to deal with challenging scenarios that you face with unhappy customers.

	Instructor: Ann Driscoll		Date: Wednesday, April 30, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040131

LARGE GROUP FACILITATION

	Whether your agency is going through a strategic planning process or significant structural changes, effectively engaging large numbers of employees is critical to helping the organization own change, encouraging cross-boundry thinking and tapping the best wisdom available. In this short session we review best practices, models and specific techniques for bringing large numbers of employees together for powerful results, whether in individual "town meetings" or large "working conferences" in a change process.

	Instructor: Bob Wright		Date: Tuesday, September 16, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040176

LEADING FROM THE INSIDE OUT

	This highly interactive seminar focuses on essentials for leadership: ongoing self-assessment; ability to speak and act congruently; strategic decision-making; balancing assertion with collaboration. We explore and practice ways to: � Frame issues strategically and communicate to motivate � Assess your own leadership and develop a growth plan � Problem solve a real leadership challenge you have

	Instructor: Merryn Rutledge		Date: Wednesday, July 9, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040173

LEADING PROGRAM EVALUATION

	Whether you are responding to grant requirements, a legislative mandate or an internally-driven program improvement goal, this workshop gives you skills in planning and conducting evaluations. Learn how to ensure that evaluations respond to your stakeholders' needs and desires, and how to use evaluation for continuous improvement.

	Instructor: Merryn Rutledge		Date: Tuesday, November 4, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040160

LEADING THROUGH LIMBO

	The transition time, says William Bridges, is the in-between time when you are the new leader, or the department has been re-organized, and organizational life suddenly seems in limbo. At such times, it helps to reflect upon what we all go through in the unsettling in-between time. It helps to know that change processes typically have a life cycle that you can prepare people for and lead people through. Bring a change you are leading or assisting with; reflect, learn and use the wisdom of the class group to help you with the specific challenge you face.

	Instructor: Merryn Rutledge		Date: Wednesday, November 19, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040137

LET'S TALK: HOW TO MANAGE CONFLICT & COMMUNICATE

	Ninety three percent of communication is unspoken. Therefore, techniques are of limited usefullness if in our minds we are still judging and blaming the other person. This communications and conflict management training goes beyond simple techniques and challenge you to examine the habitual ways of thinking and being that you bring to the conversations you dread the most. By helping you deepen your awareness of what you bring to the table, we will support you to develop new approaches capable of shifting the way these emotional exchanges unfold. All the skills and mindsets learned will be applied to the real conflicts in your life to insure that the learning is transferable. If you either avoid conflict, or dive into it with rough edges, this training is for you.

	Instructor: Greg Hessel		Date: Wednesday, June 4, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040188

MAKING MEETINGS WORK

	? Increase your comfort level in leading meetings. ? Better understand your role & responsibilities as the meeting facilitator. - Know when to have a meeting and when not to. ? Know the difference between informational, problem-solving and project planning meetings. - Know what needs to be done before, during and after a meeting in order to get the kinds of participation and otucomes you need. ? Increase your strategies for keeping meetings on track and for dealing with the non- productive behaviors that can deail a meeting. ? Practice techniques for effectively facilitating group processes

	Instructor: Ann Driscoll		Date: Friday, May 23, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040171

MANAGING AND FACILITATING MEETINGS

	Are your meetings life giving or life draining? Do they get results or do they get burdensome? This workshop is designed to help you turn meetings into vital, well-planned, well-run forums for discussion, creativity, problem solving and goal achievement. During the workshop we will look at the three phases of meeting management, discuss ways to keep people focused and on track, encourage participation (e.g., brainstorming, nominal group technique, etc.), handle disruptions, and practice various facilitation techniques for problem solving and decision making (e.g., brainstorming, reaching consensus, etc.). You can have the meetings you and your colleagues dream about with just a little planning and the use of facilitation skills we'll discuss and practice in this workshop.

	Instructor: Terri O'Shea		Date: Wednesday, February 4, 2009
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040177

MEATY MEETINGS

	Many of us spend more hours in meetings than we do in any other activity at work -- and few of those hours are pleasureable and productive. Whether you are a participant or the facilitator, you can have a big impact on whether a meeting is dry, rambling and/or contentious, or a real meeting of the minds where everyone sees results and leaves feeling connected.

	Instructor: Mary Fillmore		Date: Tuesday, May 6, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040164

NEW EMPLOYEE ORIENTATION - FOR HUMAN RESOURCE PROFESSIONALS

	One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing and perhaps even relocating employees, it makes good sense to go one step further and make the new employee feel like they have made a good decision to come to this company. A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars. Whether your company has two employees or two thousand employees, don�t leave new employee orientation to chance.

	Instructor: KnowledgeWave		Date: Tuesday, May 6, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040165

PERSONAL FINANCES: PRACTICAL MONEY SKILLS FOR THE HOLIDAYS

	Give yourself an early holiday gift. Attend this workshop and learn how to stretch your resources and organize your personal finances for the holidays. Plan now to avoid the headaches of over-extending your family budget. We'll discuss low-cost, no-cost ways to celebrate the holidays. We'll also explore ways to creatively begin a savings plan and holiday budget. Be sure and bring your creative ideas to share.

	Instructor: Lisa Helm		Date: Friday, September 12, 2008
	Time: 11:00am to 1:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040175

POSITIVE NAVIGATION: LEADING STAFF THROUGH TRYING TIMES

	When painful events such as reorganization, reduction in force, or relocation occur, managers and supervisors are called upon to support their staff in a manner that will ensure the least upsetting experience possible. This workshop will present proactive strategies for supervisors and managers leading staff through trying times. One goal of the workshop is learning to shift the energy of the team from surviving to thriving.

	Instructor: Myra Handy		Date: Wednesday, August 6, 2008
	Time: 10:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $50.00		Code: 040174

POWERFUL PRESENTATIONS

The success of a presentation is a direct result of the effectiveness of the presenter. This empowering workshop combines an awareness of good vocal technique with training on how to give clear, effective, and compelling presentations. You will practice skills to develop a more powerful voice, enhance confidence and presence, and discover how to connect with an audience. You will also have the opportunity to deliver on videotape your own presentation, receive feedback, and fine-tune your skills. No experience or preparation necessary.

Instructor:Judy Ringer

Cost: $110.00

Code: 040112

Date	Time	Location
Wednesday, June 11, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Wednesday, October 1, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

PR POWER

	Participants will learn: How to develop a Public Relations Plan Position their Organization, Department or Agency 6 Tools for Obtaining Media Attention 7 Ways to Create News What to Include in a Press Kit and will Practice Writing Pitch Letters that Get Results

	Instructor: Kathleen Miglorie		Date: Thursday, November 20, 2008
	Time: 9:00am - 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 000004

PRESENTATION SKILLS FOR TRAINERS

This workshop is designed especially for trainers. Unlike presenters whose primary task is to present clear information in a short period of time, trainers must engage their participants in active learning so they retain as much as possible. Trainers must anticipate participant needs, assess situations, facilitate discussion, lead activities and manage logistics.

We will explore ways to increase the trainer�s effectiveness, competence and confidence by focusing on design and delivery skills, including:

Adult learning theories
Learning styles and needs, including working with disabilities
Program design steps
Content development
Visual supports
Training activities
Facilitation skills
Ways to energize participants
Ways to handle difficult situations

This workshop not only teaches these methods, but uses them as part of the training. Therefore, participants will design and deliver a mini-training program, practice facilitating discussions and learning activities, and receive feedback on their use of the skills.

Instructor:Terri O'Shea

Cost: $110.00

Code: 040144

Date	Time	Location
Wednesday, December 3, 2008	9 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT

PREVENTING SEXUAL HARASSMENT

	Recognizing and Preventing Sexual Harassment in the Workplace Creating and Maintaining a Healthy Work Environment Recognizing, preventing, and eliminating sexual harassment from the workplace are fundamental goals of an effective and productive organization. Though supervisors have a more critical role, everyone has a responsibility for creating a harassment free workplace. Claims of sexual harassment are not only potentially costly in terms of time and money, but can also lower morale and productivity and damage an organization's image. Definitions and policies related to and strategies for preventing and responding to sexual harassment will be presented.

	Instructor: Matt Krauss		Date: Thursday, October 16, 2008
	Time: 9:00am - 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040188

RETIREMENT ISSUES

Designed specifically for those planning to retire within five to ten years, this one-day workshop addresses pre-retirement issues, concerns and options. Topics will include financial planning, tax considerations, legal affairs and estate planning, Social Security and state employee retirement benefits.

The Administrative Fee of $10.00 will be paid for by the Treasurer's Office for State employees.

Instructor:Laurie Lanphere

Cost: No Charge

Code: 040007

Date	Time	Location
Wednesday, March 19, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Wednesday,April 16, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Wednesday, May 14, 2008	8:30 a.m.- 4:00 p.m.	Asa Bloomer Bldg, 2nd floor conference room 266, Rutland, VT
Thursday, June 12, 2008	8:30 a.m.- 4:00 p.m.	109 State Street, 4th Floor Conference Room, Montpelier, VT
Wednesday, June 10, 2008	8:30 a.m.- 4:00 p.m.	Vermont Veterans' Home, 325 North Street, Bennington, VT
Wednesday, September 10, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Thursday, October 9, 2008	8:30 a.m.- 4:00 p.m.	109 State Street, 4th Floor Conference Room, Montpelier, VT
Wednesday, November 19, 2008	8:30 a.m.- 4:00 p.m.	The Summit: Center for State Employee Development, Waterbury, VT
Thursday, December 11, 2008	8:30 a.m.- 4:00 p.m.	109 State Street, 4th Floor Conference Room, Montpelier, VT

RFPS WITHOUT PAIN

	Make your life, and those of reviewers, easier by streamlining your RFPs. Participants will learn to: Avoid common RFP mistakes Create RFPs that elicit good propsals Establish the statement of need and critera to look for; Evaluate an applicant's history of success and ability to succeed; Help applicants focus on evaluation Make the process easy to understand and engage in Useful handouts will be provided.

	Instructor: Kathleen Miglorie		Date: Thursday, June 12, 2008
	Time: 9:00am to 4:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $110.00		Code: 040161

STATE RULE MAKING

	This workshop will provide an overview of the State�s rule-making procedures. These procedures are used to implement state laws. State employees, who draft and implement regulations; work with the legislature to develop or modify laws; or have an interest in how laws affect citizens� daily lives, are encouraged to attend. Topics to be covered include: � The rule-making process and how it relates to legislating and decision-making. � Vermont rule-making law. � The responsibilities of the executive and legislative branches concerning filing rules and the Interagency Committee on Administrative Rules, and the Legislative Committee on Administrative Rules. � The process of promulgating regulations.

	Instructor: Bill Dalton and Brian Leven		Date: Friday, June 20, 2008
	Time: 9:00am to 12:00pm		Location: The Summit: Center for State Employee Development, Waterbury, VT
	Cost: $10.00		Code: 040026

STEPPING UP TO SUPERVISION

	This one-day course is for state employees who are considering or are interested in pursing supervisory positions in state government. Supervision requires not only technical but also personal, interpersonal, and administrative skills. In this one-day course participants will examine the skills essential to effective supervision, discuss the opportunities and challenges associated with supervision, hear from a panel of new and experienced supervisors, and consider possible situations that supervisors encounter.

	Instructor:Matt Krauss
	Cost: $10.00		Code: 040027